Application Performance Management for SAP

Quickly Achieve a Higher IT Maturity Level for SAP Manageability

The IT Maturity Level model from Gartner shows the maturity level that organizations and enterprises are driving towards in order to reach for the full potential of Level 4; which is a value based management approach and is a business centric approach. To migrate up the value chain, many customers are at Level 1 and are using the traditional monitoring and management tools. In the case of SAP, many organizations are leveraging the base tools from SAP, like Solution Manager and CCMS for Level 1 and Level 2.

However, to quickly move up the value chain to Level 3, many customers are struggling due to the fact that the traditional monitoring and management tools are mostly reactive based tools (i.e. Level 1). The addition of domain knowledge is needed; which in most cases is a manual effort of domain expert resources like in Level 1 to quickly diagnose the problem impacting the business users. Tidal’s approach is the addition of domain knowledge and automation at Level 1, to quickly get the organization to Level 2 and Level 3; which is a more of a process and service driven level. Tidal accelerates this migration through its patented knowledge driven approach to application performance management for SAP.

[click to enlarge]

Tidal’s Knowledge Driven Approach Accelerates the Drive to Proactive Performance Management

Accurately diagnosing an incident requires context consideration: what is happening application-wide? Tidal uses an extensive knowledgebase of expertise to provide application performance management professionals all of the information necessary to take action. Using Tidal's three-step application management approach, application performance issues are quickly identified and resolved.

1. Detection: context analysis to evaluate the application landscape and accompanying alerts to take into consideration prevailing operational characteristics of the application infrastructure.
2. Isolation: situation analysis grabs detailed data and performs expert analysis
3. Resolution: identify a recommended course of action, notifying the proper personnel and provide automated remediation where available and when appropriate